What’s the name of the restaurant located on property? Which are their working hours?
The name of the restaurant on property is Koko Cabana Bistro & Bar. Breakfast: 7:00 – 10:00 am; Lunch: 12:00 nn – 6:00 pm; Dinner: 6:30 – 10:00 pm (Last seating); Snacks: 10:30 am – 10:00 pm. Room service is USD $5.00.
How do I get assistance from my room?
When is the Check-in/Check-out time?
Check-in Time: 2:00pm Check Out time: 12 Noon. Late departure fee is USD $50.00 and is based on availability – Please check with the Front Desk for availability.
Where are the Beach Towels available?
Beach Towels are available at the Front Desk.
How deep is the pool? In what times the pool is available?
Pool is 4 ft deep. Opening hours are from 7am - 7pm. Any time after, swim at your own risk. Children are not to be left in the pool unsupervised and should be accompanied by an adult at all times.
Where is the Spa located?
Coco Beauty Clinic is located on property. Opening hours: 10am – 6pm (ext 2801).
Do you have cell phone rentals?
Cell phone rentals are available at the Front Desk at USD 5.00 per day.
Do you have Car Rental / Babysitting Services available?
Yes we have Car Rental services available. See Host for details. Babysitting services are available at cost of US$ 10.00 per hour per child.
Do you have Gym/Exercise facility?
Exercise Work out room on property in the Kreole Village building. Opening hours: 7am – 11pm. Children are not allowed in the workout room, unless they are supervised.
Which are the amenities included in the rooms?
Air condition, Ceiling Fan, Iron and Ironing board, Safe, Refrigerator, Coffee and tea maker, Cable television (TV guide on channel 2).
Which are your Top Sellers Tours?
Carnival Day Sail, Rainforest Sky Rides / Zipline & Horse back Riding. Ask your host for further activities and offered tours. You can contact Tours Desk to obtain more information and quick guide for things to do on the Island.
Do you provide an Airport Shuttle (complimentary of course)?
We do not have a complimentary airport shuttle service. However, a shared shuttle service can be arranged at an additional cost.
What is the distance from the airport(s) to the hotel?
Distance from Hewanorra International Airport is approximately 90 minutes driving to the hotel and 20 minutes via helicopter to the Capital (Castries)- which leaves 15 minutes driving to the hotel. Distance from George F.L. Charles Airport is approximately 20 minutes driving to the hotel.
Can we use the (public) bus to/from the Airport(s)?
We would not recommend using public transportation to get to the hotel from either of the airports. It is quite a distance to walk from the airport to where the bus stops are located. We offer taxi transfers to and from the airport that you could pre arrange with a host. Please see options below:
What’s the cost of taxi/bus to town and various parts of the island.
Costs and taxis/buses vary depending on what part of the Island you are travelling to. It costs US$ 20.00 by taxi from the hotel to town (Castries), anywhere passed that there would be more. It costs EC$ 2.25 from the hotel to town, anywhere further would be more.
Is Breakfast included in the room rate?
Yes, complimentary full breakfast is included in our room rates.
What currency is accepted and what is the exchange rate?
We accept the following currencies: US, Canadian, Barbadian, Pounds & Euro, and of course Eastern Caribbean Dollars (EC). The exchange rate would be EC$ 2.67 per US$ 1.00.
Do you have Wi-Fi and is it complimentary?
We do have complimentary wi-fi in all rooms as well as all parts of the hotel.
How far is the Beach / Mall?
The beach is approximately five minutes walking distance from the hotel and it takes about three minutes to get to the shopping centres in Rodney Bay.
Is it generally safe to walk in the area?
It is safe to walk in the Rodney Bay however we do recommend taking pre caution during late hours.
Where is the street party and how to get to it?
The famous street party is located in the Gros Islet Community, which is approximately 10 minutes away. You can get there in taxi (US$ 12.00), that your hosts could arrange for you, or you could take a public bus (EC$ 1.50 p/p). The bus stop is just 3 minutes away from the hotel. It’s the same for return.
To Book this Package, please contact us at 866-588-5980 or email us