26 March 2020


Dear Valued Partners and Guests,


Given the current global pandemic due to Covid-19, Coco Palm’s number one priority is the wellbeing of our valued guests, our Coco Family and the citizens of Saint Lucia. We are guided by the Government of Saint Lucia which has announced the closure of its airports to all incoming commercial and private flights effective March 23, 2020 through April 5, 2020. For the latest advisory from Saint Lucia, please use the link https://www.stlucia.org/en/covid-19/


We are asking guests to amend their holiday to a later date rather than cancel with a special offer for a future stay. However, should you prefer to cancel completely, our Reservations team are working to assist with any bookings made directly with Coco Palm in amending your travel dates. Please contact our team on reservations@coco-resorts.com or on (758)456 2800. If your booking is through a travel agent or a third party, please contact them directly.


Our Marketing team are in communication with our travel partners planning for life after Corona with offers and rates made available through 2021 to welcome you and your loved ones as a valued guest of our Coco Palm Family. Your continued support and kind messages will help our Team and beautiful island of Saint Lucia recover together.





      I understand and accept that there are many unknowns related to the COVID-19 virus, including but not limited to its methods of transmission, manifestation and presentation of symptoms and duration. I further understand and acknowledge the inherent risks associated with COVID-19 and in spite of such, do hereby agree to stay at the hotel property operated under the Coco Palm brand being fully cognizant of willingly assuming these risks. I hereby release, hold harmless and covenant not to sue Coco Palm, the property, owner of the Hotel, the Hotel Operator and their past or present predecessors, successors, affiliates, parents, subsidiaries, related entities, directors, assigns, officers, agents, attorneys, managers, employees, former employees, members of servants, or any other individuals in any way related to the hotel (the ‘Releases”) for all actions, causes of actions, claims or damages, damages at law or inequity of whatever kind related directly or indirectly to the transmission or spread of COVID-19 or any financial damages arising either directly or indirectly from the transmission or spread of COVID-19, including those actions, claims or damages arising out of the act or failure to act or either the Releases any individuals on the premises of The Hotel, or my own acts or failure to act while I am a guest at the Hotel and its facilities, expect those which are due to the gross negligence of the Releases or any of them.
During the time I, or those I am responsible for, am or are present at the Hotel, I agree to comply with any and all requirements and protocols of the Hotel related to COVID-19, including but not limited to compliance with governmental directives and/or orders, use of social distancing and/or masks, immediate disclosure to the Hotel of symptoms and/or knowledge of possible infection, personal hygiene, self-isolating and quarantining and any other orders or directives issued by the Hotel or agencies or entities of government.
Should any portion of this agreement be declared unenforceable by a court of competent jurisdiction, the remaining parts shall remain in full force and effect.  I irrevocably agree that any dispute arising out of, or in connection with, this agreement and in particular with reference to this COVID-19 exclusion clause, shall be governed by Saint Lucia Law and shall be decided solely and exclusively by the Saint Lucian Courts.

Stay safe and healthy,

Mr Jean St Rose
General Manager

Travel Information: COVID -19 Read more